There is a 14-day full right of withdrawal for goods purchased on the webshop, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered to the recipient.
You are responsible for any return costs yourself.
Requests for cancellation must be communicated to us no later than 14 days after delivery, and returned no later than 14 days after we have been informed of your wish to use the right of cancellation.
CONDITION OF THE GOODS WHEN RETURNED
You are liable for the deterioration of the product's value and quality due to handling other than what is considered necessary to determine the nature, properties and function of the product. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Herbz.dk to assess the condition of the goods.
RIGHT OF COMPLAINT
There is a 2-year right of complaint on products corresponding to the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaints regarding errors and defects must be notified to Herbz within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed in advance. In this connection, we refund reasonable shipping costs, as well as any r tournament costs .
The right to complain is waived in the event of incorrect or unusual operation of the product.
For returns, please contact us at:
Complaints are accepted does not, if these are sent on cash on delivery.